Tepia builds proof of delivery apps that capture signatures, photos, barcode scans, GPS location and timestamps at every drop, record over, short and damaged exceptions, and send the delivery record to shippers and recipients within seconds. Builds typically use React Native with offline first sync and push POD data to a TMS, ERP or shipper through APIs and webhooks.
Proof of delivery is the record that settles an argument about a missing package, a short pallet or an unpaid bill, so it has to be complete before the driver pulls away.
Tepia sets proof rules by customer and service, so a pharmacy drop needs a signature and ID while a porch drop needs a photo and geotag.
Read: Driver App Development for Delivery and Fleet Teams
Over, short and damaged notes are captured with photos and the receiver's signature, matching what a freight claim will ask for.
Read: Last Mile Delivery Software Development
Every carton or pallet label is scanned at the drop, and Tepia flags a short count before the driver can mark the stop complete.
Read: Customer Shipment Tracking Portal Development
Tepia sends the POD to the shipper by webhook and to the recipient by text or email, with a link that stays valid for later claims.
Figures Tepia plans around when scoping proof of delivery software.
US Census Bureau data puts ecommerce at about 17 percent of US retail sales, and every one of those orders ends at a doorstep.
The National Retail Federation found 93 percent of retailers say retail fraud and other exploitive behavior is a significant issue.
Pew Research Center reports 91 percent of US adults own a smartphone, so recipients can get delivery photos by text.
There is no single definition of proof of delivery. What a shipper, a receiver or a court will accept depends on what was delivered and to whom. Tepia starts by listing your delivery types and agreeing, with your operations and customer teams, on the proof each one requires.
A parcel left at a house usually needs a photo that shows the package and the door, a GPS position close to the address and a timestamp. A B2B freight delivery needs the receiver’s printed name and signature on a bill of lading, a piece count and any exceptions noted before signing. Regulated goods carry legal requirements: alcohol deliveries need an ID check and an age confirmation, and many pharmacy deliveries need a signature from the patient or caregiver. High value items may need a one time code the recipient gives the driver. Contactless drops replace the signature with a photo and a recorded attempt to notify.
Tepia builds these as configurable proof policies attached to each customer, service level and item type. The driver never chooses what proof to collect; the app asks for exactly what the policy requires, and the stop cannot close until it is complete.
A typical set of proof policies Tepia configures for a mixed delivery operation:
| Delivery type | Proof required | Common exception |
|---|---|---|
| Residential parcel | Photo of package at door, GPS within a set distance, timestamp | No safe place, package returned to depot |
| B2B carton or pallet freight | Piece scan, receiver name and signature, exceptions noted on the BOL | Short or damaged pieces |
| Alcohol | ID scan, age confirmation, signature | Recipient underage or visibly intoxicated, order refused |
| Pharmacy | Signature of patient or caregiver, optional ID | Nobody available, return to pharmacy |
| High value goods | One time code from the recipient plus photo | Wrong code, delivery held |
| Large items with install | Photos of item in place, signature on condition | Damage found during unboxing |
| Return pickup | Scan of return label, photo of item condition | Item missing or not packaged |
For regulated goods, see our alcohol delivery with age verification and pharmacy delivery pages, where Tepia covers ID scanning and HIPAA aware handling in more depth.
Most delivery disputes come from exceptions that were never recorded. A pallet arrives with a crushed corner, the receiver signs anyway, and three weeks later the claim is denied because the BOL is clean. Tepia builds the exception flow so the driver records over, short and damaged conditions before the signature, with photos of each affected piece, and the receiver signs a record that already shows the problem.
Each exception creates a case automatically. The shipper is notified, the customer service team sees the photos and notes, and the case carries every piece of evidence a claim will need. In US interstate freight, the Carmack Amendment generally gives claimants at least nine months to file, so Tepia keeps POD records and photos searchable for longer than that and in line with your retention policy.
Failed deliveries get the same care. Not home, refused, wrong address and no access each have their own code, required photo and next step, whether that is a reattempt, a hold at the depot or a return to the shipper. Customers receive a message explaining what happened and how to rebook, which cuts the calls that follow a missed delivery.
A proof of delivery record is only useful if it reaches the right system quickly. Tepia connects POD data to:
Speed matters. Tepia’s sync design sends the POD the moment the device has signal, and queues it safely when it does not, so a shipper’s system often sees the delivery before the driver reaches the next stop.
Tepia uses its six phase process with one goal in mind: a POD record that settles disputes. A US based project manager leads the work.
Typically Discovery runs 1 to 3 months, development and QA 2 to 6 months, and launch about a month. See how Tepia works.
Delivery platforms include basic proof of delivery, and if your customers accept a photo and signature for every drop, that may be enough. Tepia will tell you so. A custom POD app pays off when proof rules differ by customer, when freight exceptions drive claims, when regulated goods need ID checks, or when large shippers require EDI or API delivery of POD data.
Compare options on our Onfleet vs custom delivery software page, see our work, or contact Tepia to review your proof rules.
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